Returns & Exchanges

Due to the perishable nature of our live oysters and seafood, we cannot accept returns once a shipment has left our farm. If your order arrives damaged or fails to meet our high freshness standards, please contact us within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Open your package immediately upon arrival and check that the oysters are cold and the shells are tightly closed.

• 2.
  Document Issues

  If there are any concerns regarding quality or damage, take clear photos of the product and the shipping label.

• 3.
  Contact Support

  Email our farm team at [email protected] within 24 hours of receipt with your order number and photos.

• 4.
  Resolution Process

  Our team will review your claim and issue a replacement shipment or a refund for any items that did not meet our quality guarantee.